Get Help With Your Denied or Rejected Home Insurance Claim

If your insurer has delayed, denied or lowballed your home or contents claim, we’ll help you challenge the outcome and get what you’re owed.

When your home or belongings are damaged, insurance claims can quickly become overwhelming. Whether you’re dealing with delays, denials, lowball offers, or an AFCA complaint, we help you respond with confidence and clarity.

Free claim review

Why Was My Home Insurance Claim Denied?

Every day, we speak to Australians whose home or contents insurance claims have been delayed, underpaid, or rejected entirely. If this has happened to you, it’s not always the end of the road. Understanding why your claim was denied is the first step to challenging the outcome.

Policy exclusions

Your insurer may argue the damage isn’t covered under your policy. We'll review the fine print and request any missing documents to challenge this decision if we believe it's incorrect.

Alleged non-disclosure

Insurers sometimes deny claims by saying you failed to disclose important information when you signed up. We’ll review their reasoning and help respond with the right context and evidence.

Disputed liability

If the insurer believes you were at fault, they may reject or reduce your claim. We can help push back with supporting evidence and escalate the case if necessary.

Missing documents?

Missing reports, unclear photos, or delays in paperwork can result in rejections. We help you gather everything needed to build a clear and compelling case.

How We Help

Home and Contents Claim Dispute Experts

From flood damage in Brisbane to fire damage in Victoria, we’ve helped Australians across the country dispute unfair home and contents insurance outcomes. Whether it’s a delay, a lowball cash offer, or a claim denial due to vague exclusions, we know how to challenge the insurer’s decision and push for a better result.

At Claimhouse, we’re not new to this. With over a decade of experience and hundreds of home insurance disputes reviewed, our team understands how the system works and how to make it work for you.

We’re here to cut through the fine print, challenge the insurer’s reasoning, and support you in getting the claim outcome you deserve.

Free claim review

What We See Every Day

Common Home Insurance Claim Problems We Help Fix

Denied, delayed, or underpaid home and contents insurance claims can go off track fast. At Claimhouse, we specialise in helping Australians navigate complex insurance disputes and push back when things don’t go to plan. Here are some of the most common issues we resolve.

Claim Delays and Lack of Action

When insurers drag their feet, damage can escalate. Mould spreads, structures deteriorate, and repair costs rise. We help move your home insurance claim forward before minor issues become expensive ones.

Insurance Claim Denied on Exclusions

Policies are often written with vague or confusing exclusions for things like defects, wear and tear, or maintenance. We review your policy wording and challenge denied home insurance claims based on unfair or misapplied exclusions.

Low Payout or Cash Settlement Offers

If you’ve been offered a contents or home insurance payout that feels too low, we can help. Many settlement offers fall short of the true cost to repair or replace. We review the offer and advocate for the full amount you’re entitled to.

Poor Insurance Assessments

Insurer-appointed assessors often miss key details or underestimate damage. We check every report and scope of works, spot what's been overlooked, and push for an accurate and fair home insurance assessment.

Dispute Over Repairs or Contractor Work

If the insurer’s chosen repairer cuts corners or uses underqualified contractors, you don’t have to accept it. We help raise concerns and hold them accountable to the quality and standards outlined in your policy.

Incomplete or Missing Documentation

One of the most common reasons for a denied home insurance claim is paperwork. Insurers often reject or delay claims due to incomplete documentation, unclear evidence, or missed deadlines.

We Work With Everyday Australians Across Every State

No matter where you live, if your home insurance claim has been rejected, delayed or underpaid we can help. Claimhouse works with homeowners, renters, landlords, and property managers across every Australian state and territory.

The Outcome You Deserve

What You Can Expect

Claimhouse is built on transparency, independence, and a client-first approach. Everything we do is focused on helping you understand your rights, reducing the stress of the process, and pursuing a fair result, without confusion or pressure.

If you believe you’ve been treated unfairly, we’re here to help.

What happens Next?

Your Claim Journey Starts Here

Once you submit an enquiry, we review your claim and let you know if and how we can help. At every stage, it’s completely up to you. No commitment, just open and honest discussions about your claim and situation.

01 Review

We'll review your claim, requesting further documentation if needed, and provide you our initial thoughts.

02 Consultation

If we think we may be able to help, we'll book a call to learn more about your claim and to introduce ourselves.

03 Offer

If we still think we can help, we'll offer you one (or more) of our services appropriate to your circumstances.

04 Decision

You review our offer and decide whether you want to go ahead with our services. No pressure, the decision is yours.

We Know the Insurers. You Focus on the Home Insurance Dispute Outcome.

Your claim, your insurer, our advocates

If your home or contents claim has been delayed, denied, or underpaid, you’re not alone. We deal with these situations every day from policy exclusions and vague clauses to missing documentation and slow insurer responses. Our team knows how to challenge claim decisions, uncover the facts, and guide you toward the fair outcome you’re entitled to.